FAQ
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What is Partial.ly?
Our program automatically processes scheduled payments and provides a variety of tools to streamline the payment plan process.
How much does it cost to use Partial.ly?
Partial.ly's fee is 2% per transaction.
You will not be charged anything by Shopify for orders placed with Partial.ly.
How do I add a Partial.ly checkout button to my Shopify website?
You can create a Partial.ly Merchant Account at https://partial.ly/register where you will be required to:
1. Connect or create a Stripe account (payment processor)
2. Create an Offer (payment plan terms)
Once completed, you can click the 'Integration Tool' next to your offer to generate a code snippet to place in the cart liquid file of your Shopify theme. This code snippet will create a checkout button. A guide on adding Partial.ly to your Shopify theme can be seen here: Adding Partial.ly to Your Shopify Theme
If you have any questions, please contact us at support@partial.ly - we're happy to help!
Can Partial.ly Support add the code for me?
We offer web developer assistance starting at $100 USD. For $100 USD, we will add 1 offer to your current Shopify theme.
You can submit a request for assistance here: Shopify Integration Request: Initial Set Up
What happens when an order is paid for with Partial.ly?
When a customer checks out with Partial.ly, the order will automatically be added to your Shopify account with all product and customer information. The Shopify order will have the status of 'partially paid'.
Shopify requires payments to be authorized and then captured, which are both automatically handled by Partial.ly.
Partial.ly will create a single authorized transaction upon order creation, which will be fully captured when the payment plan is paid in full.
This means the customer may have have paid 50% of the balance due, but it will not reflect in Shopify. You would need to log into partial.ly/login to view the paid amount. Once the plan is paid in full, the full amount will be captured and the Shopify order will be marked as paid.
How do I issue a refund for an order?
Partial.ly Payment Plans can only be canceled and refunded from your merchant account at partial.ly/login A guide can be seen here: https://support.partial.ly/cancel-refund-plan/
Can I use my own button design for the Partial.ly checkout button?
While Partial.ly provides a variety of default button options, you may also use a custom image of your own making.
When in the integration tool of your offer, select 'Image' and scroll down to select 'Custom Image URL'. You can find a guide here: https://support.partial.ly/using-a-custom-checkout-image/
Have more questions?
Check out our help center at https://support.partial.ly/tag/merchant/ or https://support.partial.ly/tag/shopify/. You can also email us at support@partial.ly.